Tenant administration
Ongoing administration of the agreed Microsoft 365 environment, settings, domains and service configuration.
Managed business systems
Microsoft 365 managed as a business service, not just a collection of licences.
Microsoft 365 can support email, identity, files and collaboration across an organisation. We provide clear administrative ownership, user support and security management so the environment remains organised as people and requirements change.
Discuss your requirementsManaged productivity
Clear ownership beyond the initial setup.
A Microsoft 365 tenant develops continuously as users join and leave, licences change and new collaboration services are introduced. Without clear ownership, access, information and administrative responsibilities can become difficult to control.
We manage the agreed Microsoft 365 environment as an ongoing service, combining routine administration, user support, security controls and documented technical responsibility.
What we manage
Administration across the core Microsoft 365 environment.
Users and licensing
User creation, access changes, licence assignment and orderly account removal when people leave.
Email management
Administration and support for Exchange Online mailboxes, shared mailboxes, aliases and agreed mail-flow settings.
Identity and security
Multi-factor authentication, appropriate administrative roles and practical account-security improvements.
Collaboration services
Support for agreed Microsoft Teams, SharePoint and OneDrive configuration and everyday administration.
Service support
Investigation of user and configuration problems, with escalation to Microsoft or another supplier where required.
Service situations
Support for existing tenants and planned change.
The final management scope depends on the services in use, tenant condition, user numbers, licensing and any existing supplier arrangements.
Existing Microsoft 365 tenants
Review and ongoing administration of an established tenant, including ownership, access and configuration.
New Microsoft 365 setups
Planning and configuration of a suitable tenant, domains, users, security baseline and core services.
Email and data migrations
Planned movement from another email or collaboration platform under a separately agreed migration project.
Growing organisations
Ongoing administration as user numbers, teams, information structures and operational requirements change.
Management requirements
The tenant must have clear ownership and controlled access.
Managed Microsoft 365 normally requires:
- Verified ownership of the tenant and associated domains.
- Appropriate delegated or administrative access.
- Suitable Microsoft licences for the required services.
- Multi-factor authentication for users and administrators.
- Documented user-approval and access-change processes.
- Clear responsibility for DNS, licensing and related suppliers.
Defined service scope
Administration, licensing and projects remain clearly separated.
Licence supply
Licences may be supplied through an agreed arrangement or retained with an existing provider. Required products and subscription costs remain clearly identified.
Migration projects
Mailbox, file and collaboration migrations require separate discovery, planning, testing and transition arrangements.
Endpoint management
Microsoft 365 administration does not automatically include the management of computers and mobile devices. Device coverage is defined separately.
Backup and recovery
Retention within Microsoft 365 is not treated as a complete independent backup strategy. Additional backup protection can be assessed against the organisation’s recovery requirements.
Start with a conversation
Get a clearer view of what your technology needs next.
Tell us what is working, what is causing difficulty and where your organisation is heading. We’ll use the initial review to identify practical priorities.
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