1. Who we are
Ambulant Solutions Ltd is the controller of personal information described in this notice.
Ambulant Solutions Ltd is registered in England and Wales under company number 16731377. Its registered office is 9 Saffron Park, Kingsbridge, England, TQ7 1RL.
Privacy enquiries and requests can be sent toinfo@ambulantsolutions.co.uk.
2. Information we collect
Information you provide
When you contact us, we may collect:
- Your name and organisation.
- Your business email address and telephone number.
- Your preferred contact method.
- The service you are interested in.
- Information included in your enquiry or correspondence.
Please do not submit patient information, clinical details, account passwords or other sensitive personal information through the website enquiry form.
Technical information
Our hosting and security systems may process limited technical information, including IP addresses, request times, requested pages, browser information and security events. This supports delivery, diagnostics and protection of the website.
We do not currently intend to use advertising trackers, social-media tracking pixels or behavioural profiling on this website.
3. How and why we use personal information
| Purpose | Information | Lawful basis |
|---|---|---|
| Responding to enquiries | Identity, contact and enquiry information | Legitimate interests in responding to business enquiries and, where relevant, taking steps before entering a contract |
| Preparing proposals or services | Contact and organisational requirements | Taking steps at your request before entering a contract, or our legitimate business interests |
| Operating and protecting the website | Limited technical and security information | Legitimate interests in providing a reliable, secure website and preventing misuse |
| Meeting legal obligations | Relevant correspondence and business records | Compliance with legal obligations |
Where we rely on legitimate interests, those interests include communicating with prospective clients, operating our business, maintaining security and preventing misuse. We consider whether these interests are necessary and balanced against the rights and reasonable expectations of the people concerned.
We will not use a general service enquiry to add you to marketing communications without an appropriate lawful basis.
5. How long we keep information
General enquiries that do not lead to a client relationship will normally be retained for no longer than 12 months after the last meaningful contact.
If an enquiry leads to a contract, relevant information may become part of the client record and be retained for the duration of the relationship and afterwards where required for tax, accounting, legal or contractual purposes.
Security and operational logs are retained only for the period needed for protection, diagnosis and investigation. Exact periods may differ between systems according to risk and operational requirements.
6. International transfers
Some technology suppliers may process information outside the United Kingdom. Where this occurs, we will use an appropriate transfer mechanism or rely on another lawful safeguard required by UK data protection law.
The final list of website and enquiry-processing suppliers will be reviewed before the contact form becomes operational.
7. Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have rights to:
- Request access to your personal information.
- Have inaccurate or incomplete information corrected.
- Request deletion of information in certain circumstances.
- Request restriction of processing.
- Object to processing based on legitimate interests.
- Receive eligible information in a portable format.
- Withdraw consent where processing relies on consent.
Your right to object
You have the right to object to our use of your personal information where we rely on legitimate interests. We will consider your request and stop processing unless we have compelling legitimate grounds to continue or need the information for legal claims.
You also have the right to complain to theInformation Commissioner’s Office.
8. Contact us
To ask a privacy question or exercise a data protection right, emailinfo@ambulantsolutions.co.uk.
We may need to confirm your identity before disclosing or changing personal information.
We may update this notice when our services or processing arrangements change. The latest version will be published on this page with its revision date.